Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery times vary by location — domestic orders usually arrive within 5–7 business days.

Do you ship internationally?

We are working on expanding our shipping options. Please contact us at our Contact page for international shipping inquiries.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number to follow your delivery.

Products & Fragrance

What concentration are your fragrances?

All Dastaan fragrances are crafted as Extrait de Parfum — the highest concentration available, offering a richer, longer-lasting scent experience.

How long do your fragrances last on skin?

Our extraits de parfum typically last 8–12 hours on skin, and even longer on clothing. A little goes a long way.

Are your fragrances suitable for sensitive skin?

Our fragrances are crafted with high-quality oils. However, if you have sensitive skin or allergies, we recommend doing a patch test before full application.

Are your products cruelty-free?

Yes. We do not test our products on animals.

Returns & Exchanges

What is your return policy?

Due to the nature of fragrance products, we are unable to accept returns on opened items. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we will make it right.

My order arrived damaged — what do I do?

We're sorry to hear that! Please reach out to us via our Contact page with your order number and a photo of the damage, and we will resolve it promptly.

General

How do I find my signature scent?

Every Dastaan fragrance has a unique character and story. Browse our collection, read the scent notes, and trust your instincts — the right scent will feel like it was made for you.

Can I contact you for a custom fragrance?

We love connecting with fragrance enthusiasts. Reach out to us via our Contact page and let's start a conversation.